Question 1

What are your candles made of?

Accepted Answer

Our candles are made from natural soy wax, which is environmentally friendly, toxin-free and burns longer than kerosene wax.

Question 2

Are all your candles scented?

Accepted Answer

No, we also offer unscented decorative candles for those looking for an elegant, odorless decorative item.

Question 3

Can I order a candle in a custom color?

Accepted Answer

Yes, the color of the candle can be changed upon customer request. Please specify your preferences when ordering.

Question 4

Where can we buy your candles in Switzerland?

Accepted Answer

Our candles are available online through our website, as well as at markets and in selected boutiques.

Question 5

Amélia jewelry store

Accepted Answer

Avenue de France, 56, 1004 Lausanne

Question 6

What delivery methods are available?

Accepted Answer

We deliver throughout Switzerland. Collection in Lausanne is also possible by appointment.

Question 7

Is it possible to place a custom order?

Accepted Answer

Yes! We make custom candles for special events (weddings, corporate gifts, etc.). Contact us for more details.

Question 8

Can I return or exchange a candle?

Accepted Answer

We do not accept returns or exchanges unless the candle arrived damaged. In this case, please contact us within 48 hours of receiving your order and provide a photo of the damaged product. If you have any further questions, please feel free to contact us via email.