For our site (site)

Entry into force: March 1, 2025

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This Privacy Policy explains how we collect, use, share and protect your personal data in accordance with the Swiss Federal Data Protection Act (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

We collect and process personal data only to the extent necessary and for specific purposes described below.

What data do we collect?

We may collect the following categories of data:

• Identification data: name, first name.

• Contact details: email address, telephone number, postal address.

• Account data: username, password (encrypted).

• Payment data: payment method (card information is not stored).

• Site usage data: IP address, device type, browser, pages visited.

• Cookies (see section 6).

How do we collect data?

We collect personal data:

• When entering forms (registration, order, newsletter subscription).

• When using our site (via cookies and analytical tools).

• When you contact us (email, telephone, social networks).

We use personal data only for the following purposes:

• Execution of orders and contractual obligations.

• Processing payments and organizing deliveries.

• Improvement of the site (analysis of user behavior).

• Communication with users (support, notifications, newsletters with your consent).

• Compliance with legal obligations (accounting, tax returns).

We do not carry out automated decision-making, including profiling, on the basis of your data.

We share your personal data only with:

• Payment providers (banks, online payment providers) for processing transactions.

• Logistics partners for the delivery of orders.

• Technical service providers (hosting, analysis such as Google Analytics).

• Public authorities when required by law.

Your data is not sold or transmitted to third parties for marketing purposes without your consent.

If your data is transferred outside Switzerland or the EU, we ensure its protection via standard contractual clauses (SCCs) or other appropriate safeguards.

You have the following rights:

✔ Access to your data.

✔ Rectification of inaccurate or obsolete data.

✔ Deletion of your data if it is no longer necessary.

✔ Limitation of the processing of your data.

✔ Portability of data to another service (if applicable).

✔ Revocation of your consent for marketing communications.

How to exercise your rights?

You can send your request to: [insert your contact details].

We will respond within 30 days.

We retain personal data:

• Orders and customer accounts: for as long as you are a customer, unless your account is deleted.

• Accounting data: at least 10 years (in accordance with Swiss legislation).

• Marketing subscriptions: until you withdraw your consent.

After these periods, the data is deleted or anonymized.

We use cookies to:

✔ Ensure the proper functioning of the site.

✔ Improve user experience.

✔ Analyze site traffic.

You can manage your cookie preferences in your browser settings.

We implement technical and organizational measures to protect your data, including:

• Encryption of transmitted data (SSL/TLS).

• Restricted access to data to authorized employees only.

• Regular updates of security systems.

However, no method of transmission over the Internet is absolutely secure.

We may change this Privacy Policy from time to time. The new version will be posted on our site with the date of update.

For any questions or requests regarding your rights, contact us at:

📧 Email: candles.lu.an@gmail.com