Christmas tree candle

Returns and exchanges are not accepted unless the product arrives broken or damaged.

If you receive one or more items in damaged condition, please contact us within 3 days of the delivery date indicated by La Poste. Please send an email to candles.lu.an@gmail.com attaching clear photos of the damaged product.

After analyzing your request, we can either send you a new item or refund the corresponding amount.

As soon as your order is validated, you will receive a confirmation email. A second email will be sent to you as soon as your order is shipped.

📩 You didn't receive anything? Remember to check your junk mail (spam) folder.

Processing and shipping your order requires 2-4 business days after confirmation. For pre-orders, the preparation time is estimated between 7-14 business days.

DELIVERY

Shipments are made via Swiss Post.

📦 Delivery times in Switzerland:

• ECONOMY: 2 to 5 working days

Shipping rates (packages up to 60x60x100 cm):

✔ Up to 2 kg: 7 CHF

✔ Up to 10 kg: 10 CHF

We do our best to ensure your order arrives as soon as possible! 🚚✨

L’envoi se fait via La Poste Suisse.

📦 Délais de livraison en Suisse :

• ECONOMY : 2 à 5 jours ouvrables — 7 CHF

• PRIORITY : 1 à 2 jours ouvrables — 9 CHF

• Retrait gratuit à Lausanne sur rendez-vous.